SkillGuard for Utilities

On the 1st Nov 2022, The Thames Water Safety Passport software system was replaced by a new industry-wide platform, SkillGuard for Utilities.

The functionality in SkillGuard for Utilities closely matches that in Thames Water Passport, including of a unique database record for each individual, and high-security physical and virtual smartcards, which when read tell you everything about the individual’s authority to work.

This includes training and competencies at every level, and much more.

For existing employers, there is nothing that you need to do. As long as you have completed the consent form, your records will have been transferred into the new platform and your current cards (physical or virtual) will continue to operate.

If you are a new employer and have not worked with Thames Water before, you will need to ensure that you have registered in SkillGuard for Utilities in order to obtain cards for your workforce. You can register here:

  • SkillGuard for Utilities - Company Registration
  • To raise any technical support queries, or to access the full library of quick reference guides and materials, please visit the SkillGuard for Utilities Help Centre:

  • SkillGuard for Utilities - Help Centre
  • To book a free Employer Admin Training Webinar for SkillGuard for Utilities, please have a look at the wide selection of upcoming course dates:

  • SkillGuard for Utilities - Employer Admin Training
  • Thames Water is a diverse operation with an extreme variation of hazards across its business. Thames Water has a duty to ensure that all employees and contractors are aware of and understand these hazards.

    The Thames Water Safety Passport training helps us ensure that anyone working with us has been provided with relevant and consistent training to understand our high-risk activities and expectations.

    It also ensures that everyone is aware of how their behaviours impact on themselves, colleagues, the business, the environment and our customers.

    This training is recorded directly into an individual’s unique record in SkillGuard for Utilities by approved training providers.

    This enables verification that everyone working for or on behalf of Thames Water has the appropriate skills and competences to undertake their work activities in a safe manner whilst on our sites.

    SkillGuard for Utilities is a comprehensive centralised mobile workforce database for the entire industry, available to employers within the supply chain.

    As each employee has one record on the system that is easily updated and travels with them as they move across jobs and sites, SkillGuard cuts duplication, saves time and money, whilst promoting efficiency at all levels and helping to ensure that the workforce go home safe and well at the end of each shift.

    Details on how to access the SkillGuard for Utilities scheme can be found here

  • SkillGuard for Utilities
  • Our sites can be very hazardous, and the Thames Water Safety Passport training ensures that everyone that is put to work on our sites understands the hazards they may face on a day-to-day basis and how to ensure that they are mitigated in the correct way.

    Persons attending the training must already be in possession of a SkillGuard for Utilities card.

    Site specific information will be provided by the employer / contractor / supplier as part of the company and site induction process.

    How to book

    If you are a Thames Water employee you can book via Learning on Tap.

    If working with the Capital Delivery Team please contact to book your place on the Onboarding Session which includes completion of the Thames Water Safety Passport.

    For all other contractors please contact one of the approved providers below.

    You will need to provide the SkillGuard number, date of birth, and surname of all employees being booked onto the course.

    Find out more

    You can find out more by reading Essential Standard 9, which outlines the Thames Water requirements for SkillGuard for Utilties and Safety Passport training.

    Essential Standard 9