Hello and welcome to the Thames Water eTWOSA training page. This applications allows our authorised contractors to submit TWOSA requests electronically, and to receive electronic versions of the approved permits.
Below you will find everything you need to understand the eTWOSA application including:
+ Training video and presentation in pdf format
+ Frequently asked questions
+ Access request form
Please find both a video and written instructions below on how to use the eTWOSA app.
Please also read the FAQs opposite. When you request access, there will be a short quiz to complete to confirm your understanding.
Once you're happy you understand your role in the process please use the link below to request access.Click here to request access to eTWOSA application
Please note the application requires Google Chrome or Microsoft Edge. When you have completed the access request and had it approved, you will be sent a link.
You should save this link to your Favourites. If you get a message to say you can't access the page, you may need your IT team to mark it as a TRUSTED PAGE.
We would welcome any feedback you have - please send us an email using the below linkClick here to leave feedback
Please email Thames Water Hub Admin for any queries relating to eTWOSA application.
Please find a list of FAQs below.
A maximum of 6 months
Currently our other permits and authorisations will remain paper based but plans are in place to develop these too
A TWOSA can only be extended once.
+ When the TWOSA request signs off Stage 1 and 2 and the request is ready to progress to stage 3
+ When you have an outstanding request that is older than 5 working days
+ Once the TWOSA has been issued
+ Once the TWOSA is about to expire
+ Once the TWOSA has been cancelled
Ideally 10 working days in advance of your intended start date
By watching the training video and reading these FAQs before using the request access link
It is encouraged that face to face sessions continue where they are required e.g. when working with someone new/complex job etc.
Where it is critical for a face to face meeting, you must ensure COVID-19 safety control measures are adhered to.
Yes, the application allows you to review TWOSAs that have been issued in other regions/business functions
A paper TWOSA may still be issued for the following reasons:
+ If a contractor isn't able to access the new digital system
+ In an emergency - these TWOSAs must be added to the system retrospectively
+ In the unlikely even that the eTWOSA application runs into technical errors
Yes, a sub-regional TWOSA can be requested for multiple sites within a sub-region for low risk jobs - please note this request will go to the sub-regional/area manager to sign off though it can be delegated to someone else.
Offsite TWOSAs are also accommodated and can be selected by the contractor when they first begin the request.